Frequently Asked Questions
Everything you need to know about your beauty journey with Ardell.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your beauty products cruelty-free?
Yes, Ardell is committed to ethical beauty. We do not test our products on animals, and we ensure our suppliers adhere to the same strict standards.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancel.